Fulfillment Policy: Good Foodie Media Sdn. Bhd.

Last Updated: 8 December 2023

1. Ticket Fulfillment Process:

1.1. General Process:

Upon successful payment, customers will receive a confirmation of their ticket purchase through their provided email (finance@foodie.my) or user account on our platform.

1.2. Electronic Tickets (E-Tickets):

For services offering electronic tickets (e-tickets), customers will receive digital tickets through the provided email or can access them through their user account.

1.3. Physical Tickets:

In cases where physical tickets are applicable, customers will be informed about the delivery timeline during the purchase process. The delivery will be made to the address provided by the customer.

2. Ticket Modification and Cancellation:

2.1. Modification Requests:

Customers seeking to modify travel dates or other details must submit a modification request through their user account on our platform or by contacting our customer support.

2.2. Cancellation Requests:

Customers seeking to cancel a ticket must submit a cancellation request through their user account on our platform or by contacting our customer support. Refer to our Refund and Cancellation Policy for applicable terms.

3. Special Circumstances:

3.1. Force Majeure:

In the event of unforeseen circumstances or force majeure events affecting travel plans, we will make reasonable efforts to communicate changes promptly to affected customers and provide alternative solutions.

4. Customer Communication:

4.1. Notifications:

Any changes, updates, or important information related to the fulfillment process will be communicated to customers through their provided email and/or user account on our platform.

5. Contact Information:

5.1. Customer Support:

For any inquiries or assistance related to ticket fulfillment, modifications, or cancellations, please contact our customer support at finance@foodie.my.

6. Amendments to the Policy:

6.1. Policy Updates:

This fulfillment policy is subject to change. Customers are advised to review the policy periodically for any updates.

7. Governing Law:

7.1. Applicable Law:

This fulfillment policy is governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Malaysia.