Return Policy: Good Foodie Media Sdn. Bhd.

Last Updated: 8 December 2023

1. Ticket Cancellation and Refund Policy:

1.1. General Policy:

Tickets purchased through our platform are generally non-refundable. However, we understand that travel plans may change, and we offer certain options for cancellations and refunds under specific circumstances.

1.2. Refundable Tickets:

Some tickets may be classified as refundable. Refundable tickets are eligible for a refund subject to the terms and conditions specified during the purchase.

1.3. Non-Refundable Tickets:

Non-refundable tickets do not qualify for refunds. Customers are encouraged to review the refund policy associated with each ticket type before making a purchase.

2. Cancellation and Modification Process:

2.1. Cancellation Requests:

Customers seeking to cancel a ticket must submit a cancellation request through their user account on our platform or by contacting our customer support.

2.2. Modification Requests:

Requests to modify travel dates or other details must be submitted in accordance with the terms specified by the respective travel service provider.

3. Special Circumstances:

3.1. Force Majeure:

In the event of unforeseen circumstances or force majeure events affecting travel plans, customers may be eligible for special considerations. Such cases will be handled on an individual basis.

4. Processing Time for Refunds:

4.1. Refund Processing:

Refunds, when applicable, will be processed within 30 days from the date of the cancellation request.

5. Contact Information:

5.1. Customer Support:

For any inquiries or assistance regarding cancellations, modifications, or refunds, please contact our customer support at finance@foodie.my.

6. Amendments to the Policy:

6.1. Policy Updates:

This return policy is subject to change. Customers are advised to review the policy periodically for any updates.

7. Governing Law:

7.1. Applicable Law:

This return policy is governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Refund Policy: Good Foodie Media Sdn. Bhd.

Last Updated: 8 December 2023

1. Ticket Cancellation and Refund Policy:

1.1. General Policy:

Tickets purchased through our platform are generally non-refundable. However, we understand that travel plans may change, and we offer certain options for cancellations and refunds under specific circumstances.

1.2. Refundable Tickets:

Some tickets may be classified as refundable. Refundable tickets are eligible for a refund subject to the terms and conditions specified during the purchase.

1.3. Non-Refundable Tickets:

Non-refundable tickets do not qualify for refunds. Customers are encouraged to review the refund policy associated with each ticket type before making a purchase.

2. Cancellation and Modification Process:

2.1. Cancellation Requests:

Customers seeking to cancel a ticket must submit a cancellation request through their user account on our platform or by contacting our customer support.

2.2. Modification Requests:

Requests to modify travel dates or other details must be submitted in accordance with the terms specified by the respective travel service provider.

3. Special Circumstances:

3.1. Force Majeure:

In the event of unforeseen circumstances or force majeure events affecting travel plans, customers may be eligible for special considerations. Such cases will be handled on an individual basis.

4. Processing Time for Refunds:

4.1. Refund Processing:

Refunds, when applicable, will be processed within 30 days from the date of the cancellation request.

5. Contact Information:

5.1. Customer Support:

For any inquiries or assistance regarding cancellations, modifications, or refunds, please contact our customer support at finance@foodie.my.

6. Amendments to the Policy:

6.1. Policy Updates:

This return policy is subject to change. Customers are advised to review the policy periodically for any updates.

7. Governing Law:

7.1. Applicable Law:

This return policy is governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Malaysia.